the boring but important stuff

  • You are welcome to collect your order from us, in SG189EH- just select ‘local pickup’ upon checkout.

    Collections are available, Friday, Saturday and Sunday between 3pm-5pm.

    If your order is placed before 1pm, your order will be ready to collect the same working day. Orders placed after 1pm will be available the following collection day.

    If for any reason, you are no longer able to collect between 3-5pm, please communicate this with us and we may not be available after this time. 

    If you are ordering a custom order, collection dates/times are flexible.

  • We offer local delivery to specific areas (you can see if your address is eligible by entering your address during checkout. If the option for ‘local delivery’ doesn’t appear, then unfortunately we do not currently offer delivery to you- but you can try postal delivery instead!

    Local delivery is offered, Friday, Saturday and Sunday between 5pm-7pm. 

    If you place your order before 1pm, you will receive your order the same working day. If you place your order after 1pm, your order will be delivered the next working day.

    Please note, we trust you understand our times of delivery and that we are unable to leave you order in a safe place, such as on your doorstep to prevent the risk of tampering and contamination due to the parcel being food related. We will attempt delivery during the times specific, and if no answer, we will offer collection from our address.

  • We ship our baked goods nationwide across the UK using Royal Mail Tracked 24- this means your order should arrive the day after dispatch.

    Orders placed before midnight on Thursday will be dispatched on Friday afternoon, arriving to you on Saturday.

    Orders placed after midnight on Thursday, will be fulfilled the following week- we recommend using local delivery or collection if possible in this instance.

  • As our products are freshly baked and unable to be resold, we are unfortunately unable to offer refunds or exchanges – of course, in special circumstances, this can be discussed, just drop us a message so we can chat, and resolve any problems!